Privacy Policy

This policy explains how Holco Ltd collects and uses personal information about guests and website visitors for Church View, Troutbeck. It is written to meet the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Holco Ltd (company number 13476421), Jacobs Well Cottage, Mill Lane, Goosnargh, Preston, PR3 2JX, owns and lets Church View and is the controller of your personal information. For any privacy question or request, email stuart.robinson@caevest.com.

2. What we collect

Enquiries and bookings: your name, email address, phone number, postal address, stay dates, number of guests, and anything you tell us about your stay.
Payments: payments and security-deposit pre-authorisations are processed by our payment provider through Hostaway. We see the payment status and the last four digits of your card, never your full card details.
Guest registration: UK law requires us to record the full name and nationality of every guest aged 16 or over. For guests who are not British, Irish or Commonwealth citizens, we also record passport number, place of issue and, where known, next destination.
During and after your stay: messages, damage or incident reports, complaints, and any review you send us.
Marketing preferences: whether you have opted in to hear about future offers and events.
Website use: your IP address, device and browser type, pages viewed, and information from cookies (see section 8).

We do not ask for health or other sensitive information. If you choose to tell us about an accessibility or medical need, we use it only to help with your stay.

3. Why we use it and our lawful basis

Taking and managing your booking, payment, check-in and communications about your stay: contract.
Keeping the guest register: legal obligation (Immigration (Hotel Records) Order 1972).
Accounting and tax records: legal obligation.
Security deposits, damage claims and resolving disputes: contract and legitimate interests.
Keeping the property and guests safe, preventing fraud, and blocking spam on our forms (Google reCAPTCHA): legitimate interests.
Asking for feedback or a review after your stay: legitimate interests.
Sending offers and news about future stays and local events: consent.
Website analytics (Google Analytics) and advertising measurement (Meta Pixel): consent.

You can withdraw consent at any time. This does not affect anything we did before you withdrew it.

4. Who we share it with

We share only what each party needs, and we never sell your information.

Hostaway, our booking and property management system, which runs our booking website and guest portal.
Our payment provider, which processes card payments and deposits for Hostaway.
GoHighLevel, which sends our marketing emails, only if you have opted in.
Google, for website analytics and reCAPTCHA, and Meta, for advertising measurement, only where you accept those cookies.
Our website host and email provider.
Housekeeping and maintenance contractors, limited to the details they need, such as arrival and departure dates.
Insurers, accountants and legal advisers, where needed.
Police or other authorities, where the law requires it, including inspection of the guest register.

If you book through Airbnb, Booking.com or another platform, that platform is a separate controller and its own privacy policy also applies.

5. International transfers

Some of our providers, including Hostaway, GoHighLevel, Google, Meta and our payment provider, may process information outside the UK, including in the United States. Where they do, we rely on the UK-US Data Bridge for certified companies, or on the UK International Data Transfer Agreement or Addendum, so your information keeps an equivalent level of protection.

6. How long we keep it

Booking and payment records: 6 years after the end of the financial year of your stay (tax law).
Guest registration details: 12 months after your stay, then securely deleted.
Damage, incident or dispute records: until resolved, then 6 years.
Enquiries that do not lead to a booking: 12 months.
Marketing list: until you unsubscribe, after which we keep only your email address on a suppression list so we do not contact you again.
Google Analytics data: 14 months.

7. Your rights

You have the right to access your information, correct it, ask us to delete it, restrict or object to how we use it, receive a copy in a portable format, and withdraw consent. You can object to direct marketing at any time and we will stop. We do not make decisions about you by automated means.

To use any of these rights, email us. We will respond within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would appreciate the chance to put things right first.

8. Cookies

Essential cookies keep the website and booking checkout working and protect our forms from spam (Google reCAPTCHA). They do not need your consent.
Analytics cookies (Google Analytics, such as _ga) help us understand how the site is used. They last up to 2 years.
Advertising cookies (Meta Pixel, such as _fbp) measure the results of our adverts. They last up to 3 months.

Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time using the cookie settings link at the foot of each page.

9. Marketing emails

We only send marketing emails if you have ticked the box to opt in. Every email has an unsubscribe link. We never use the relay email addresses supplied by Airbnb or other booking platforms for marketing.

10. Keeping it secure

We use reputable providers with appropriate security, limit access to those who need it, and never store full card details.

11. Children

Bookings must be made by an adult aged 18 or over. We hold children's names only as part of a booking, and for those aged 16 or over, in the guest register.

12. Changes to this policy

We may update this policy and will post the new version here with its date. Significant changes will be brought to your attention before they apply.

Last updated: October 2026. Holco Ltd, Jacobs Well Cottage, Mill Lane, Goosnargh, Preston, PR3 2JX.