Booking Terms & House Rules

Church View, Troutbeck, Lake District. Please read these terms before you book. They form part of the contract for your stay.

Booking and Accommodation Terms

Your stay is provided by Holco Ltd (company number 13476421) under the Holco Ltd Standard Short-Term Holiday Accommodation Agreement, Revision 2.0, together with the Church View House Rules below. You can read the full agreement here: Holco Reservation Terms & Conditions Rev 2 (PDF).

By completing your booking you confirm that you have had a reasonable opportunity to read these terms, and that you accept the Holco Agreement, the Church View House Rules and the cancellation terms below on behalf of everyone in your party. No signature is needed. Your statutory consumer rights are not affected.

Cancellation

If you cancel, your refund depends on how far ahead of your arrival date we receive your cancellation:

• 30 days or more before arrival: 100% refund
• 14 to 29 days before arrival: 50% refund
• Less than 14 days before arrival, or no-show: no refund

As your booking is for accommodation on specific dates, the 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply. We recommend travel insurance that covers cancellation.

Church View House Rules

These House Rules form a material part of your contract and apply alongside clause 3 of the Holco Agreement. Church View is a 17th-century cottage in a quiet conservation village, so please treat it, and our neighbours, with care.

Your party

• Lead Guest. The Lead Guest is responsible for everyone in the booking party, any visitors, children under their supervision, and their conduct.
• Maximum 4 guests. No more than 4 people may stay overnight, including children. Only guests named on, or notified for, the booking may stay overnight.
• Visitors. Day visitors are welcome only with our prior agreement and within the property's capacity. Visitors may not stay overnight.
• Children. Children must be supervised at all times. The cottage is not childproof: take particular care on the stairs, changes in floor level, around the wood burner, kitchen, windows, garden and the lane.

Neighbours and noise

• Respect our neighbours' privacy. Do not enter neighbouring gardens, driveways, fields or private land, obstruct access, climb walls or fences, or disturb livestock.
• Quiet hours are 10pm to 8am. Keep noise reasonable at all times, including outdoors, and respond promptly to any request to reduce it.
• No parties. Parties, events, gatherings, commercial filming or photography, business use, and anti-social, unlawful, threatening or abusive behaviour are not permitted.

Smoking and fire safety

• Smoke-free property. Absolutely no smoking or vaping anywhere on the premises, inside or out. Evidence of smoking or vaping will result in a charge for specialist cleaning and odour removal of up to £1,000, based on the actual cost, with evidence provided.
• Wood burner. Use only the firewood supplied, follow the instructions, use the fireguard, and keep belongings and combustibles well clear. Never leave the wood burner, a candle or any naked flame unattended, and make sure it is out before you go out or go to bed.
• Safety equipment. Never cover, disable or remove smoke alarms, carbon monoxide alarms, fire extinguishers or fire blankets. Keep escape routes clear. Report any fire, smoke, chimney or alarm issue immediately.
• No hazardous items. No fireworks, fuel cans, gas cylinders, accelerants or other dangerous materials.

Looking after the cottage

• Take reasonable care of the cottage, contents, appliances and garden, and use everything only for its intended purpose. If you are unsure how something works, check the Digital Welcome Guide or contact us.
• Report damage straight away. Tell us promptly about any damage, breakage, loss, fault or accident, even if you did not cause it. Fair wear and tear is expected and will not be charged. Minor accidents reported promptly are usually dealt with without charge. Damage that is not reported may be taken into account if a claim is made later.
• Water and drains. No wipes (including "flushable" ones), nappies, sanitary products, fats, oils or food waste in toilets, sinks or drains. Report leaks or blockages immediately.
• Electrics and heating. Use the normal controls only. Do not open the fuse board, overload sockets, attempt repairs, or change boiler or heating settings. Report burning smells, sparking or repeated tripping immediately.
• Smart devices and WiFi. Do not reset or tamper with the router, thermostat, smart lock or other devices. WiFi is for reasonable personal use only.
• Electric vehicles and e-bikes. Do not charge electric vehicles, e-bikes, e-scooters or large batteries from household sockets.
• Furniture. Do not move furniture between rooms or take indoor items outside. Return anything moved before you leave.
• Safety instructions. If we ask you to stop using an appliance, the wood burner or any part of the property for safety reasons, you must stop until we confirm it is safe.

Security

• Lock up. Close and lock doors and windows whenever the cottage is empty, and close windows in high wind, heavy rain or freezing weather.
• Keys and codes. Keep keys and access codes safe and never share them. Report a lost key or any security concern immediately. Replacement costs may apply.

Outside

• No barbecues, fire pits or outdoor heaters. The barbecue at the cottage is not for guest use, and disposable or guest-supplied barbecues are not permitted.
• Parking is strictly limited to the car bay directly in front of the cottage. Do not park on the lane or block access for neighbours or emergency vehicles.
• Pets. No pets or animals of any kind. Assistance dogs are welcome; please tell us when booking.
• Wildlife and waste. Do not feed wildlife. Use the bins provided, follow the recycling instructions, and never leave rubbish or food outside.

Arrival, longer stays and departure

• Early check-in. Early check-in requests are welcome and will be considered, subject to whether the cottage is booked the night before. Early access is only available if confirmed by us.
• Stays over 7 nights. We carry out a weekly mid-stay housekeeping visit to provide fresh linen and towels and service the cottage. This is required for every stay of more than 7 nights and is charged at £155 per visit. We will arrange the time with you.
• Check-out by 10am. Before you leave: put out the fire, close windows, set the heating as instructed, put rubbish in the bins, remove your belongings, lock the doors, return keys as instructed, and tell us about any damage or issues. Unauthorised late check-out may be charged.

If the rules are broken

• A serious or repeated breach, such as a party, too many guests, smoking or vaping, leaving the wood burner unattended, or tampering with safety equipment, is a material breach of the Holco Agreement (clause 4). We may end your stay without a refund and recover reasonable, evidenced costs under clause 12.
• Updates. We may update these House Rules where reasonably necessary for safety, security or the proper running of the cottage, and will tell you about any material change affecting your stay (Holco clause 3.30).

Website Terms of Use

This section covers your use of troutbeckcottages.co.uk and our booking website, whether or not you book. If you book a stay, the Holco Agreement and the House Rules above govern your booking, and they take priority over this section wherever the two differ.

Who we are and acceptance

• The website is operated by Holco Ltd ("we", "us"), owner of Church View. By using it you accept these terms and our Privacy Policy. If you do not agree, please do not use the website.
• You must be 18 or over to make a booking.

Information on the website

• We work to keep descriptions, photos, prices and availability accurate and up to date, but the website is provided "as is". It may occasionally contain errors or be unavailable, and we do not guarantee it will be uninterrupted or free of viruses. The details in your Booking Confirmation are what count for your stay. This does not affect your rights if the cottage is not as described (Holco clause 14).

Reviews, photos and messages you send us

• You are responsible for anything you send or post to us, such as reviews, photos or enquiry messages. It must be yours to share and must not be unlawful, offensive, threatening, defamatory, discriminatory, spam, malicious software, an infringement of someone else's rights, an impersonation, an invasion of someone's privacy, or false.
• When you submit a review or photo for publication, you allow us to display it on our website and in our marketing. You keep ownership of it. We may edit it for length or format, decline to publish it, or remove it at any time.

Our content and other websites

• The text, photos, logo and design of the website belong to Holco Ltd or its licensors. Please do not copy or reuse them commercially without our written permission. If you believe something on the website infringes your copyright, email us at stuart.robinson@caevest.com with the details.
• The website links to other websites, such as booking platforms, maps and local businesses. We do not control them and are not responsible for their content or privacy practices.

Access, liability and disputes

• We may restrict or suspend access to the website for anyone who misuses it or breaches these terms.
• We are not liable for loss arising from your use of the website itself, to the extent the law allows. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded, and your statutory consumer rights are not affected. Liability connected with a stay is governed by Holco clause 22.
• If you have a concern about the website, please contact us first so we can try to resolve it informally. Booking disputes follow Holco clause 24.

General

• These terms are governed by the law of England and Wales.
• If any part of these terms is found unenforceable, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. If these terms are translated, the English version prevails.
• We may update these terms from time to time and will give reasonable notice of material changes. The version in force when you booked applies to your booking.

Last updated: October 2026. Holco Ltd, Jacobs Well Cottage, Mill Lane, Goosnargh, Preston, PR3 2JX.